Meghalaya Adventure

Terms and conditions

A summary of the booking terms for these group trips. They are under final review; the version that applies to your booking is confirmed to you in writing before you pay.

1. 1. Booking and confirmation+

   • A booking request is subject to availability and written confirmation by Hip-Hip Holidays.
   • A booking is confirmed only after the booking advance has been received and we have confirmed the booking to you.
   • The booking advance for your booking is shown on the package page. Payment instructions will be communicated to you before you pay.
2. 2. Payment deadline+

   • The remaining balance, so that 100% of the package amount has been paid, must be received no later than 10 days before the scheduled departure date.
   • If payment is not completed by this deadline, the booking may be affected and may be cancelled under the booking terms communicated to you.
3. 3. Package prices and GST+

   • Prices are per person and cover the stated package inclusions and exclusions.
   • GST at 5% is additional to the displayed base package price.
   • A separately requested activity or service that is not in the confirmed package may cost extra. Any such charge will be communicated to you before you commit to it.
4. 4. Accommodation+

   • Accommodation is planned on a double-sharing basis at the proposed properties or similar alternatives, subject to availability and final confirmation.
   • If a property is substituted, the alternative should be of a reasonably comparable standard and we will tell you about the change.
   • The Shnongpdeng stay is a riverside camping or guesthouse experience. Please do not expect it to be the same as a conventional hotel.
   • Specific room categories, amenities and property names are subject to final confirmation.
5. 5. Meals+

   • The package includes daily breakfast plus either lunch or dinner, according to the final meal plan.
   • Lunch and dinner are not both included every day unless your written, confirmed itinerary says so.
   • Additional meals, snacks, beverages and personal expenses are not included unless listed as included.
6. 6. Itinerary and activity conditions+

   • The itinerary is planned around the destinations and activities described on the package page you choose.
   • Cruise, zipline, boating, river activities and other experiences that need third-party arrangements are subject to separate confirmation, supplier availability, operating schedules, weather, safety, access and local conditions.
   • Optional activities may cost extra.
   • We will tell you about material changes to the itinerary when reasonably practicable.
7. 7. Trek requirements+

   • The Nongriat Double Decker Living Root Bridge trek is physically demanding, with substantial walking and steep steps.
   • The Rainbow Falls extension is optional and depends on fitness, time, access, weather and local conditions.
   • You are responsible for judging your own fitness for the trek and should follow the instructions of the local guide and any safety instructions. The Trip Captain does not replace a qualified local trek guide.
8. 8. Departure instructions+

   • Detailed departure timings, pickup points, transfer schedules and other essential travel instructions will be shared with confirmed travellers one day before departure.
   • Please remain reachable on your registered contact number and follow the instructions communicated to you.
   • You are responsible for giving us accurate contact and travel information.
9. 9. Trip Captain and group coordination+

   • Each departure has a designated Trip Captain to coordinate group activities, communicate itinerary information and help with routine group logistics.
   • Depending on the departure and suitability, the Trip Captain may be a designated member of the travelling group who meets our eligibility and coordination requirements.
   • Hip-Hip Holidays decides the appointment and tells you the arrangement before departure.
   • For the Women-Only departure, a female Trip Captain will be available.
   • The Trip Captain does not replace local guides, specialist activity operators, emergency services or medical professionals.
10. 10. Traveller conduct and punctuality+

    • Please follow the reporting instructions you are given, respect fellow travellers and local communities, follow reasonable safety instructions and behave responsibly during group activities.
    • Repeated disruptive or unsafe behaviour will be handled reasonably and in line with applicable law and the confirmed booking terms.
11. 11. Cancellation by the traveller+

    • The booking advance is non-refundable. However, Hip-Hip Holidays may issue a credit note for the same amount, which can be used towards another trip with Hip-Hip Holidays.
    • A credit note is not a cash refund.
    • Other cancellation charges, the refund procedure and refund timelines are being finalised. They will be shown on this page, and confirmed to you in writing, before you pay.
12. 12. Changes or cancellation by Hip-Hip Holidays+

    • If we need to materially change or cancel a departure, we will tell affected travellers the reason and the options available.
    • Any refund, rescheduling or alternative arrangement will follow the final approved policy and applicable law.
13. 13. Weather, access and events beyond our control+

    • Outdoor activities and travel routes may be affected by severe weather, road closures, government restrictions, natural events or other circumstances beyond reasonable control.
    • Where practical, we will tell you about significant changes and the alternatives available.
    • Any refund or rescheduling will follow the approved policy and applicable law.
14. 14. Third-party services+

    • Some accommodation, transport, guiding and activities may be provided by third-party operators.
    • We will make clear which services are delivered by third parties. Hip-Hip Holidays keeps the responsibilities that apply to it under your confirmed booking and applicable law.
15. 15. Travel documents and personal requirements+

    • Please carry appropriate identification and any documents your travel needs.
    • Please tell us before departure about any mobility, dietary or other practical requirements.
16. 16. Personal expenses and exclusions+

    • Flights, personal purchases, meals not in the plan, optional paid activities and anything not listed as included are not included.
    • Any further exclusion specific to a package is stated on that package's page.
17. 17. Privacy and communication+

    • Personal information you send through the enquiry or booking form is handled according to the Hip-Hip Holidays Privacy Policy.
    • Read the Privacy Policy