Privacy Policy

1. Who We Are

Hip-Hip Holidays is a holiday planning and travel services brand operated by Bizhankers. For privacy-related matters, the organisation responsible for processing your personal information is:

• Legal Entity: Bizhankers
• Brand: Hip-Hip Holidays
• Address: [REGISTERED / BUSINESS ADDRESS]
• Email: bookings@hiphipholidays.com
• Grievance Contact: bookings@hiphipholidays.com

2. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website, and information necessary to arrange your travel.

Contact information includes your name, email address, mobile or telephone number and communication preferences.

Travel-planning information may include destination preferences, travel dates, number of travellers, budget preferences, accommodation preferences, transport preferences, activity preferences and special requests.

Traveller information may include names, date of birth or age where required for a booking, passport or visa-related information where necessary for travel arrangements, and other information required by an airline, hotel, visa provider, insurance provider, DMC, activity provider or other travel supplier.

Transaction information may include booking details, payment status, invoice and transaction references, and refund-related information.

We generally do not collect payment-card details directly where payment is processed through a third-party payment provider. Such information may be collected and processed directly by the relevant payment provider under its own terms and privacy policy.

Communication information may include information you provide through enquiry forms, emails, messages, feedback, reviews and testimonials.

Website and technical information may include IP address, browser type, device type, operating system, approximate location derived from technical information, pages viewed, website interactions, referral information, cookies and similar technologies.

3. Information About Other Travellers

If you provide personal information relating to another traveller, you confirm that you are authorised to provide that information for the purpose for which it is being shared with us. You should ensure that other travellers are appropriately informed where required by applicable law.

4. How We Use Your Information

We use personal information only for legitimate and relevant business purposes, including:

• Responding to holiday enquiries
• Understanding your travel requirements
• Preparing customised itineraries and quotations
• Communicating with you about your enquiry or booking
• Processing and managing bookings
• Coordinating with travel suppliers and service providers
• Arranging flights, hotels, transfers, activities, insurance, visas and other travel services requested by you
• Processing payments and refunds through relevant payment providers
• Providing customer support before, during and after travel
• Handling complaints, disputes and service issues
• Improving our website, products and customer experience
• Preventing fraud, misuse and unauthorised activity
• Maintaining records required for legitimate business, accounting or legal purposes
• Complying with applicable laws, regulations and lawful requests
• Sending marketing or promotional communications where permitted and where the required consent or other lawful basis exists

We may also use aggregated or anonymised information for analytics, reporting, research and service improvement. Such information does not identify you personally.

5. Travel Suppliers and Service Providers

Travel arrangements often require us to share relevant information with third parties involved in delivering your trip. Depending on your booking, these may include:

• Airlines
• Hotels and resorts
• Destination management companies
• Local transport providers
• Activity and excursion providers
• Visa service providers
• Travel insurance providers
• Payment processors
• Technology and communication providers
• Other suppliers specifically required to fulfil your requested travel arrangements

We share only information that is reasonably necessary for the relevant purpose. Once information is shared with a third-party supplier, that supplier may process the information according to its own privacy policy, terms and applicable laws.

6. Service Providers and Processors

We may use trusted third-party technology and service providers to operate our business, including providers supporting website hosting, cloud storage, customer communication, email delivery, analytics, payment processing, security, customer relationship management and booking or travel technology. Where appropriate, we expect such providers to maintain appropriate safeguards for personal information.

7. Marketing Communications

We may occasionally contact you with relevant travel information, destination inspiration, holiday offers, service updates, or other communications where permitted by applicable law and based on your preferences or consent where required. You can unsubscribe from promotional email communications using the unsubscribe mechanism included in the communication or by contacting us. Please note that opting out of marketing communications does not prevent us from sending essential service communications relating to an enquiry, booking, payment, itinerary, travel disruption, refund, safety issue, or other transaction involving you.

8. Cookies and Similar Technologies

Hip-Hip Holidays may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, analyse performance and, where applicable, support marketing activities. Further information is provided in our Cookie Policy.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide and complete requested services, maintain business and transaction records, meet legal, accounting, tax or regulatory requirements, resolve disputes, prevent fraud and misuse, and protect our legal rights. When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal or regulatory requirements.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. These measures may include access controls, secure systems, authentication controls, encryption where appropriate, monitoring and other reasonable security practices. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Legal and Regulatory Disclosures

We may disclose information where reasonably necessary to comply with applicable law or legal process, respond to lawful requests from government, regulatory or law-enforcement authorities, detect, prevent or investigate fraud or other unlawful activity, protect the rights, property or safety of Hip-Hip Holidays, our customers, suppliers or others, or establish, exercise or defend legal claims.

12. Business Transfers

If Hip-Hip Holidays or Bizhankers is involved in a merger, restructuring, acquisition, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of those third-party websites.

14. Your Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Obtain information about how your personal information is processed
• Request access to certain personal information
• Request correction or updating of inaccurate information
• Request deletion where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Raise a grievance regarding our handling of personal information

The availability and extent of these rights may depend on applicable law and the circumstances of the processing. Requests may be made using the contact details provided below.

15. Children’s Privacy

Our website and services are not intentionally directed towards children who are not legally permitted to independently provide personal information. Where travel arrangements involve children, information relating to them may be provided by a parent, guardian or authorised adult for the purpose of arranging the travel.

16. International Data Transfers

Travel is an international business and certain service providers, technology providers or travel suppliers may operate outside India. Where personal information is transferred across jurisdictions, we will seek to do so in accordance with applicable law and use appropriate safeguards where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. The latest version will be published on this page with its updated date.

18. Contact Us

Bizhankers / Hip-Hip Holidays

Privacy Email: bookings@hiphipholidays.com

Grievance Contact: bookings@hiphipholidays.com

Address: [REGISTERED / BUSINESS ADDRESS]